Shipping policy

SHIPPING POLICY

Where we ship
We ship to New Zealand and Australia.

Processing time
Orders are processed within 1–2 business days of being placed.
You'll receive a confirmation email once your order is on its way.

Delivery times
New Zealand: 10–20 business days
Australia: 10–20 business days

These are estimates, not guarantees. Delivery can take longer during
public holidays, peak periods, or if there are customs or courier delays
outside our control.

Shipping cost
Free tracked shipping on all orders to New Zealand and Australia.

Tracking
Every order ships with tracking. You'll get a tracking number by email
once your parcel is dispatched. Tracking information can take 2–3 business
days to start updating.

Incorrect addresses
Please double-check your shipping address at checkout. We can't redirect
a parcel once it has been dispatched. If a parcel is returned to us
because of an incorrect address, we'll reship it once the address is
corrected — return shipping may apply.

Lost or delayed parcels
If your order hasn't arrived within 30 business days of dispatch,
contact us at support@gettussock.com and we'll investigate with the
courier. If the parcel is confirmed lost, we'll replace it or refund
you in full.

Damaged on arrival
If your order arrives damaged, email us within 7 days with photos and
we'll sort a replacement.

Your rights
Nothing in this policy limits your rights under the New Zealand
Consumer Guarantees Act or the Australian Consumer Law.

Questions
support@gettussock.com